Privacy Policy

Crown 11 Plus Privacy Policy

Effective Date: January 23, 2026
Last Updated: January 23, 2026

1. Introduction

Crown 11 Plus (hereinafter referred to as “we,” “our,” or the “Platform”) places a high value on the privacy protection of its users (hereinafter referred to as “you” or the “User”). This Privacy Policy aims to clearly and transparently explain how we collect, use, store, share, and protect your personal information, as well as the rights you have regarding this information. Please read this policy carefully before using our services.

By accessing or using the Crown 11 Plus platform, website, mobile application, and related services (collectively, the “Services”), you agree to the data processing practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

  • Registration Information: Mobile phone number, email address, username, password.

  • Identity Verification Information: Real name, date of birth, government-issued identification (e.g., PAN card number, Aadhaar card number, used for verification purposes only), proof of address.

  • Financial Information: Bank account details, UPI ID, payment card information, transaction records.

  • Communication Content: Chat records with customer support, email correspondence, feedback.

  • Profile Information: Personal bio and preferences you voluntarily provide.

2.2 Information Collected Automatically

  • Device Information: Device model, operating system version, unique device identifiers (e.g., IMEI, MAC address), IP address, browser type, mobile network information.

  • Usage Data: Access times, page view history, clickstream data, game history, session duration, frequency of feature use.

  • Location Information: Approximate geographical location (based on IP address or mobile network), used for compliance checks and service optimization.

  • Technical Data: Crash reports, performance logs, application version number.

2.3 Information Obtained from Third Parties

  • Payment Processors: Transaction status, payment confirmation details.

  • Identity Verification Service Providers: KYC (Know Your Customer) verification results.

  • Analytics Partners: Anonymized user behavior analytics data.

3. How We Use Your Information

We use the information we collect for the following purposes and based on the corresponding legal grounds:

To provide and improve our Services, including creating your account, processing deposits and withdrawals, delivering game functionalities, and optimizing your user experience. This processing is necessary for the performance of our contract with you.

To ensure security and compliance, such as verifying your identity, monitoring for fraud, confirming your age, and complying with applicable Indian laws (including the Information Technology Act, 2000, and relevant gaming regulations). This processing is necessary to comply with our legal obligations.

To provide customer support by responding to your inquiries, resolving issues, and sending service-related notifications. This processing is necessary for the performance of our contract with you.

To deliver a personalized experience by recommending games, providing customized content, and sending relevant promotional communications (subject to your consent). This processing is based on your consent or our legitimate interests.

For research and analysis to understand usage trends, improve service features, and develop new functionalities. This processing is based on our legitimate interests.

For marketing purposes, including sending information about new features and special offers (you can unsubscribe at any time). This processing is based on your consent.

To fulfill legal requirements, such as cooperating with law enforcement agencies, regulatory bodies, or court orders. This processing is necessary to comply with our legal obligations.

4. Information Sharing and Disclosure

We only share your information in the following circumstances:

  • Service Providers: With necessary third-party vendors for payment processing, identity verification, cloud storage, customer support, data analytics, etc. These providers are bound by contracts requiring them to implement equivalent security measures.

  • Legal Requirements: To comply with laws, regulations, subpoenas, court orders, or to protect the rights, property, or safety of our company, our users, or the public.

  • Business Transfers: In the event of a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of the business assets.

  • With Your Consent: Sharing with other parties when you have given us explicit consent to do so.

We do not sell, rent, or otherwise commercially trade your personal data.

5. Data Storage and Security

5.1 Storage Locations

Your data is primarily stored on secure servers located in India. Some backups may be stored outside India using data transfer mechanisms compliant with Indian legal requirements.

5.2 Retention Periods

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., financial records must be retained for at least 7 years). After account deletion, we will retain necessary data as mandated by law and securely delete or anonymize the rest within a reasonable timeframe.

5.3 Security Measures

We implement industry-standard security measures to protect your information, including:

  • Technical Measures: SSL/TLS encryption for data in transit, encryption of data at rest, firewalls, intrusion detection systems.

  • Administrative Measures: Strict employee access controls to data, confidentiality agreements, regular security training.

  • Physical Measures: Access controls for data centers.

Please note: No method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under applicable laws, you have the following rights:

  • Right to Access: Obtain a copy of your personal data held by us.

  • Right to Rectification: Correct inaccurate or incomplete personal information.

  • Right to Erasure: Request deletion of your data under specific conditions.

  • Right to Restrict Processing: Restrict our processing of your data in certain circumstances.

  • Right to Data Portability: Receive your provided data in a structured, commonly used format.

  • Right to Object: Object to data processing based on legitimate interests.

  • Right to Withdraw Consent: Withdraw your consent to marketing communications or consent-based processing at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

How to Exercise Your Rights: Please submit a written request using the contact details in Section 9. To protect your privacy, we will verify your identity before processing the request.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain your login session

  • Remember your preferences

  • Analyze service usage

  • Deliver personalized content

You can control cookies through your browser settings. However, disabling certain cookies may affect service functionality.

8. Protection of Minors

Crown 11 Plus is intended for users aged 18 and above only. We do not knowingly collect information from minors. If we discover that we have inadvertently collected data from a minor, we will take immediate steps to delete it.

Parents or Guardians: If you find that your child has provided information without consent, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal changes, business practices, or user feedback. We will notify you of significant changes before they take effect via platform notifications, email, or website announcements.

You are responsible for reviewing this policy periodically. Continued use of the Services constitutes acceptance of the updated policy.

10. Contact Information

For any questions, requests, or complaints regarding this Privacy Policy, please contact:

Data Protection Officer
Email: dpo@crown11.plus
Mailing Address: Level 12, Altimus, Pandurang Budhkar Road, Worli, Mumbai, Maharashtra 400018, India 

Customer Support
In-App Chat: Available 24/7
Email: support@crown11.plus

Regulatory Complaints
If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in India.

11. Additional Terms

  • Responsible Gaming: We provide tools such as self-exclusion and deposit limits to encourage responsible play.

  • Third-Party Links: Our Services may contain links to third-party websites. This policy does not apply to those websites; please read their privacy policies.

  • Consent: By using our Services, you confirm that you have read, understood, and agree to be bound by this Privacy Policy.

Important Reminder: This policy should be read in conjunction with our Terms of Service and Responsible Gaming Policy. Gaming involves risk. Please participate responsibly and only wager funds you can afford to lose.